Features of the FortisPay Chargeback Mitigation Team
- Request Chargeback notices on behalf of the merchant
- Answer questions relating to where to submit their response
- Answer Chargeback/Retrieval Fee Questions
- Chargeback/Retrieval Fee Refund Requests
- Chargeback/Retrieval Fee Removal Requests
- Provide FAQs & How-To videos
Instant Download of the Chargeback Guide
Chargebacks are transactions that have been disputed and returned by the cardholder/issuing bank. A chargeback reverses a credit card transaction, and withdraws funds that were previously deposited into the merchant’s bank account. The issuing bank mediates the review of the disputed transaction and settles the dispute in favor of the cardholder or the merchant. FortisPay acknowledges the burden that chargebacks bring to hoteliers. Let us help alleviate some finanicial stress at your hotel with our Chargeback Mitigation Department. We guarantee that our team will positively benefit you for years to come.
Utilizing EMV-compatible terminals allows you to capture credit card chips for increased security.
Contact us at Chargebacks@FortisPay.com or 855-465-9999 to take steps towards protecting your business this year.
Guide to Chargeback Protection
SECTION A
The Fortis Chargeback Process
Understanding the Fortis Chargeback Process will be helpful in the inevitable event that your hotel encounters a chargeback.
SECTION B
Chargeback Flow Chart
Our flow chart is based on the Fortis Chargeback Process, but mimics the concept of a generc chargeback process.
SECTION C
Types of Chargebacks
There are many types of chargebacks you must be aware of as a business owner, so we complied a list of the most common types.
SECTION D
Chargeback Prevention
The best way to avoid chargebacks is to prevent them. We made a list of recommendations as well as informational resources.
SECTION E
Chargeback Protection
EMV-compatible terminals are one way to protect your business. Put safety measures in place to reduce chances of chargebacks.
SECTION F
Responding to Chargebacks
Did you already receive a chargeback? What happens now? Let the FortisPay Chargeback Mitigation team fight for you.
FORTIS PAYMENT SYSTEMS, LLC IS A REGISTERED ISO OF WELLS FARGO BANK, N.A., WALNUT CREEK, CA
FORTIS PAYMENT SYSTEMS IS AN ELAVON PAYMENTS PARTNER & REGISTERED ISO/MSP OF ELAVON, INC. GEORGIA [A WHOLLY OWNED SUBSIDIARY OF U.S. BANCORP, MINNEAPOLIS, MN]
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